{"id":7216,"date":"2025-11-12T18:38:35","date_gmt":"2025-11-12T15:38:35","guid":{"rendered":"https:\/\/brown-pigeon-897842.hostingersite.com\/return-policy\/"},"modified":"2025-11-12T18:38:35","modified_gmt":"2025-11-12T15:38:35","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/kuzu-meat.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<p data-start=\"182\" data-end=\"390\">Thank you for shopping with <strong data-start=\"203\" data-end=\"216\">Kuzu Meat<\/strong>, where we are committed to providing fresh, chilled, and frozen halal meat according to the highest quality standards.<br data-start=\"288\" data-end=\"291\">Due to the perishable nature of food products, we would like to clarify our return and exchange policy. <\/p>\n<h2 data-start=\"397\" data-end=\"435\"><strong data-start=\"400\" data-end=\"435\">Non-Returnable Products<\/strong><\/h2>\n<p data-start=\"436\" data-end=\"583\">Due to the nature of our products (fresh, chilled, frozen, processed meat), <strong data-start=\"498\" data-end=\"533\">returns or exchanges are not available<\/strong> after receiving the order, except in the cases outlined below.  <\/p>\n<p data-start=\"585\" data-end=\"656\">This policy aims to ensure food safety and maintain the highest health standards.<\/p>\n<h2 data-start=\"663\" data-end=\"715\"><strong data-start=\"666\" data-end=\"715\">Cases Eligible for Exchange or Compensation<\/strong><\/h2>\n<p data-start=\"716\" data-end=\"781\">Customers may request product exchange or compensation only in the following cases:<\/p>\n<h3 data-start=\"783\" data-end=\"819\"><strong data-start=\"787\" data-end=\"819\">A. Receiving a product that doesn&#8217;t match the order <\/strong><\/h3>\n<ul>\n<li data-start=\"822\" data-end=\"833\">Different type<\/li>\n<li data-start=\"836\" data-end=\"847\">Different weight<\/li>\n<li data-start=\"850\" data-end=\"864\">Incorrect quantity<\/li>\n<li data-start=\"867\" data-end=\"888\">Product other than what was ordered<\/li>\n<\/ul>\n<h3 data-start=\"890\" data-end=\"929\"><strong data-start=\"894\" data-end=\"929\">B. Receiving damaged or spoiled product <\/strong><\/h3>\n<p data-start=\"930\" data-end=\"939\">This includes:<\/p>\n<ul>\n<li data-start=\"942\" data-end=\"963\">Obvious color change<\/li>\n<li data-start=\"966\" data-end=\"984\">Abnormal odor<\/li>\n<li data-start=\"987\" data-end=\"1002\">Damaged packaging<\/li>\n<li data-start=\"1005\" data-end=\"1041\">Product arriving at inappropriate temperature<\/li>\n<\/ul>\n<h3 data-start=\"1043\" data-end=\"1070\"><strong data-start=\"1047\" data-end=\"1070\">C. Missing products <\/strong><\/h3>\n<p data-start=\"1071\" data-end=\"1109\">If the order arrives incomplete compared to the invoice.<\/p>\n<h2 data-start=\"1116\" data-end=\"1137\"><strong data-start=\"1119\" data-end=\"1137\">Reporting Period<\/strong><\/h2>\n<p data-start=\"1138\" data-end=\"1236\">Issues must be reported within <strong data-start=\"1166\" data-end=\"1192\">two hours of receiving the order<\/strong>, due to the nature of fresh products and their rapid spoilage.<\/p>\n<p data-start=\"1238\" data-end=\"1273\">Any report after this period may not be accepted.<\/p>\n<h2 data-start=\"1280\" data-end=\"1309\"><strong data-start=\"1283\" data-end=\"1309\">Requirements for Accepting Reports<\/strong><\/h2>\n<p data-start=\"1310\" data-end=\"1362\">To serve you in the best way possible, please provide the following: <\/p>\n<ul>\n<li data-start=\"1366\" data-end=\"1377\">Order number<\/li>\n<li data-start=\"1380\" data-end=\"1414\">Clear photos of the product from multiple angles<\/li>\n<li data-start=\"1417\" data-end=\"1440\">Photo of the invoice if available<\/li>\n<li data-start=\"1443\" data-end=\"1462\">Brief explanation of the issue<\/li>\n<\/ul>\n<p data-start=\"1464\" data-end=\"1565\">After verification, we will:<br data-start=\"1479\" data-end=\"1482\">\u2714 Compensate the product<br data-start=\"1496\" data-end=\"1499\">or<br data-start=\"1501\" data-end=\"1504\">\u2714 Refund its value as store credit<br data-start=\"1530\" data-end=\"1533\">or<br data-start=\"1535\" data-end=\"1538\">\u2714 Resend the correct product<\/p>\n<p data-start=\"1567\" data-end=\"1607\">(depending on the case and health standards requirements)<\/p>\n<h2 data-start=\"1614\" data-end=\"1669\"><strong data-start=\"1617\" data-end=\"1669\">Cases Where Returns or Exchanges Are Not Accepted<\/strong><\/h2>\n<ul>\n<li data-start=\"1672\" data-end=\"1698\">Improper storage after delivery<\/li>\n<li data-start=\"1701\" data-end=\"1740\">Leaving products outside refrigeration for extended periods<\/li>\n<li data-start=\"1743\" data-end=\"1781\">More than two hours have passed since delivery<\/li>\n<li data-start=\"1784\" data-end=\"1813\">Opening packaging improperly<\/li>\n<li data-start=\"1816\" data-end=\"1842\">Misuse or improper preparation<\/li>\n<li data-start=\"1845\" data-end=\"1870\">No photos available to prove the issue<\/li>\n<\/ul>\n<h2 data-start=\"1877\" data-end=\"1910\"><strong data-start=\"1880\" data-end=\"1910\">Order Cancellation Before Preparation<\/strong><\/h2>\n<p data-start=\"1911\" data-end=\"2015\">Orders can be cancelled before the preparation stage.<br data-start=\"1946\" data-end=\"1949\">After the order is prepared or shipped, cancellation is not possible due to the nature of the products. <\/p>\n<h2 data-start=\"2022\" data-end=\"2050\"><strong data-start=\"2025\" data-end=\"2050\">Report Processing Procedure<\/strong><\/h2>\n<ol>\n<li data-start=\"2054\" data-end=\"2079\">Receiving the report from the customer<\/li>\n<li data-start=\"2083\" data-end=\"2111\">Verifying photos and information<\/li>\n<li data-start=\"2115\" data-end=\"2144\">Evaluating the case with the quality team<\/li>\n<li data-start=\"2148\" data-end=\"2201\">Determining the appropriate solution (compensation \u2013 sending replacement \u2013 store credit)<\/li>\n<li data-start=\"2205\" data-end=\"2242\">Contacting the customer to confirm the final solution<\/li>\n<\/ol>\n<p data-start=\"2244\" data-end=\"2292\">Response time: <strong data-start=\"2254\" data-end=\"2274\">1 to 3 hours<\/strong> during business hours.<\/p>\n<h2 data-start=\"2299\" data-end=\"2316\"><strong data-start=\"2302\" data-end=\"2316\">Contact<\/strong><\/h2>\n<p data-start=\"2317\" data-end=\"2439\">For any report or inquiry:<\/p>\n<p data-start=\"2317\" data-end=\"2439\"><strong data-start=\"3779\" data-end=\"3799\">Phone \/ WhatsApp:<\/strong> 0508512515<br data-start=\"3810\" data-end=\"3813\"><strong data-start=\"3813\" data-end=\"3835\">Email:<\/strong> <a href=\"mailto:Info@kuzumeat.com\">Info@kuzumeat.com<\/a><br data-start=\"3868\" data-end=\"3871\"><strong data-start=\"3871\" data-end=\"3883\">Address:<\/strong> <a href=\"https:\/\/maps.app.goo.gl\/N72xjUbj9T4MrZrm9?g_st=awb\" target=\"_blank\" rel=\"noopener\">Othman bin Affan Street, Al-Jamiyeen District, Dammam<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to the nature of fresh meat, we do not accept returns except when there is an error or damage in the order. Review the compensation terms and reporting procedure to ensure the best service.  <\/p>\n","protected":false},"author":1,"featured_media":2814,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7216","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/pages\/7216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/comments?post=7216"}],"version-history":[{"count":0,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/pages\/7216\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/media\/2814"}],"wp:attachment":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/media?parent=7216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}