{"id":7215,"date":"2025-11-12T18:39:01","date_gmt":"2025-11-12T15:39:01","guid":{"rendered":"https:\/\/brown-pigeon-897842.hostingersite.com\/terms-and-conditions\/"},"modified":"2025-11-12T18:39:01","modified_gmt":"2025-11-12T15:39:01","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kuzu-meat.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p data-start=\"210\" data-end=\"394\">Welcome to <strong data-start=\"224\" data-end=\"237\">Kuzu Meat<\/strong>, a trademark owned by <strong data-start=\"269\" data-end=\"295\">Zahrat Al Mayadeen Trading Company<\/strong>, specializing in importing, supplying, and distributing fresh, chilled, and frozen halal meat according to the highest quality standards.<\/p>\n<p data-start=\"396\" data-end=\"527\">Your use of our website and services indicates your complete agreement to the terms and conditions outlined below. Please read these terms carefully before completing any order. <\/p>\n<h2 data-start=\"534\" data-end=\"553\"><strong data-start=\"537\" data-end=\"553\">Definitions<\/strong><\/h2>\n<ul>\n<li data-start=\"556\" data-end=\"606\"><strong data-start=\"556\" data-end=\"576\">Store\/Website:<\/strong> Kuzu Meat online platform.<\/li>\n<li data-start=\"609\" data-end=\"677\"><strong data-start=\"609\" data-end=\"631\">Customer\/User:<\/strong> Any person who visits the website or purchases products.<\/li>\n<li data-start=\"680\" data-end=\"773\"><strong data-start=\"680\" data-end=\"693\">Products:<\/strong> All fresh, chilled, frozen, and processed meat products displayed on the store.<\/li>\n<li data-start=\"776\" data-end=\"861\"><strong data-start=\"776\" data-end=\"795\">Kuzu Meat Company:<\/strong> Zahrat Al Mayadeen Trading Company, registered in Saudi Arabia. <\/li>\n<\/ul>\n<h2 data-start=\"868\" data-end=\"892\"><strong data-start=\"871\" data-end=\"892\">Website Usage<\/strong><\/h2>\n<ul>\n<li data-start=\"895\" data-end=\"991\">Users must use the website legally in compliance with Saudi Arabian regulations.<\/li>\n<li data-start=\"994\" data-end=\"1078\">Reselling or exploiting any part of the website or its content without written permission from the company is prohibited.<\/li>\n<li data-start=\"1081\" data-end=\"1148\">The company reserves the right to stop, suspend, or modify any part of the website without prior notice.<\/li>\n<\/ul>\n<h2 data-start=\"1155\" data-end=\"1182\"><strong data-start=\"1158\" data-end=\"1182\">Products and Prices<\/strong><\/h2>\n<ul>\n<li data-start=\"1185\" data-end=\"1276\">Product images are based on actual photography, and the final appearance may vary due to the nature of meat products. <\/li>\n<li data-start=\"1279\" data-end=\"1350\">Prices are in Saudi Riyal <strong data-start=\"1303\" data-end=\"1310\">SAR<\/strong> and include VAT (if applicable).<\/li>\n<li data-start=\"1353\" data-end=\"1416\">The company reserves the right to modify prices or discontinue products at any time without notice.<\/li>\n<\/ul>\n<h2 data-start=\"1423\" data-end=\"1446\"><strong data-start=\"1426\" data-end=\"1446\">Order Placement<\/strong><\/h2>\n<ul>\n<li data-start=\"1449\" data-end=\"1497\">Orders are processed throughout the day subject to product availability.<\/li>\n<li data-start=\"1500\" data-end=\"1584\">When completing an order, customers must provide accurate information: name, mobile, city, address&#8230;  <\/li>\n<li data-start=\"1587\" data-end=\"1656\">The company is not responsible for any delivery delays or failures resulting from incorrect information.<\/li>\n<\/ul>\n<h2 data-start=\"1663\" data-end=\"1678\"><strong data-start=\"1666\" data-end=\"1678\">Checkout<\/strong><\/h2>\n<p data-start=\"1679\" data-end=\"1783\">We provide several secure payment methods approved within the Kingdom, including: <br data-start=\"1730\" data-end=\"1733\"><strong data-start=\"1733\" data-end=\"1781\">HyperPay \u2013 Tap \u2013 PayTabs \u2013 Moyasar \u2013 STC Pay<\/strong><\/p>\n<ul>\n<li data-start=\"1786\" data-end=\"1826\">Payment is secured and encrypted according to PCI-DSS standards.<\/li>\n<li data-start=\"1829\" data-end=\"1889\">In case of payment failure, the order must be resubmitted or contact support. <\/li>\n<\/ul>\n<h2 data-start=\"1896\" data-end=\"1920\"><strong data-start=\"1899\" data-end=\"1920\">Shipping and Delivery<\/strong><\/h2>\n<ul>\n<li data-start=\"1923\" data-end=\"1982\">Delivery is available within approved cities according to Kuzu Meat store policy.<\/li>\n<li data-start=\"1985\" data-end=\"2066\">For fresh and chilled meat, appropriate delivery mechanisms are provided to maintain quality. <\/li>\n<li data-start=\"2069\" data-end=\"2129\">Delivery time depends on the city, order status, and product availability.  <\/li>\n<li data-start=\"2132\" data-end=\"2178\">Shipping fees are displayed to the customer before completing payment.<\/li>\n<\/ul>\n<h2 data-start=\"2185\" data-end=\"2208\"><strong data-start=\"2188\" data-end=\"2208\">Cancellation Policy<\/strong><\/h2>\n<ul>\n<li data-start=\"2211\" data-end=\"2255\">Customers can cancel orders before the preparation phase.<\/li>\n<li data-start=\"2258\" data-end=\"2347\">Orders cannot be canceled after preparation or shipping due to the perishable nature of food products. <\/li>\n<\/ul>\n<h2 data-start=\"2354\" data-end=\"2390\"><strong data-start=\"2357\" data-end=\"2390\">Return and Exchange Policy<\/strong><\/h2>\n<p data-start=\"2391\" data-end=\"2516\">Due to the nature of products (fresh, chilled, and frozen meat), orders <strong data-start=\"2441\" data-end=\"2452\">cannot<\/strong> be returned or exchanged after receipt, except in the following cases: <\/p>\n<ul>\n<li data-start=\"2519\" data-end=\"2551\">Receipt of non-conforming product.<\/li>\n<li data-start=\"2554\" data-end=\"2589\">Product damage or spoilage upon receipt.<\/li>\n<li data-start=\"2592\" data-end=\"2626\">Missing or incorrect products received.<\/li>\n<\/ul>\n<p data-start=\"2628\" data-end=\"2720\">Issues must be reported within <strong data-start=\"2645\" data-end=\"2655\">two hours<\/strong> of order receipt with supporting photos, and the case will be handled immediately. <\/p>\n<h2 data-start=\"2727\" data-end=\"2750\"><strong data-start=\"2730\" data-end=\"2750\">Quality and Health<\/strong><\/h2>\n<p data-start=\"2751\" data-end=\"3002\">At Kuzu Meat, we are committed to providing high-quality halal meat, selected from reliable sources and processed according to the highest health standards, based on official company records and franchise system.  <br data-start=\"2917\" data-end=\"2920\">All products are handled in an environment and through processes that maintain food hygiene and safety.<\/p>\n<h2 data-start=\"3009\" data-end=\"3029\"><strong data-start=\"3012\" data-end=\"3029\">Responsibility<\/strong><\/h2>\n<ul>\n<li data-start=\"3032\" data-end=\"3092\">The company is not responsible for any product misuse after delivery.<\/li>\n<li data-start=\"3095\" data-end=\"3165\">The company is not responsible for delays caused by shipping companies or force majeure.<\/li>\n<li data-start=\"3168\" data-end=\"3221\">Order delivery to the customer or their representative constitutes order completion.<\/li>\n<\/ul>\n<h2 data-start=\"3228\" data-end=\"3254\"><strong data-start=\"3231\" data-end=\"3254\">Intellectual Property<\/strong><\/h2>\n<p data-start=\"3255\" data-end=\"3444\">All visual identity elements of <strong data-start=\"3291\" data-end=\"3304\">Kuzu Meat<\/strong> including:<br data-start=\"3314\" data-end=\"3317\"><strong data-start=\"3317\" data-end=\"3375\">Logo \u2013 Colors \u2013 Fonts \u2013 Content \u2013 Images \u2013 Designs<\/strong><br data-start=\"3375\" data-end=\"3378\">are owned by Zahrat Al Mayadeen Trading Company and may not be used without official permission. <\/p>\n<h2 data-start=\"3451\" data-end=\"3486\"><strong data-start=\"3454\" data-end=\"3486\">Privacy and Data Protection<\/strong><\/h2>\n<p data-start=\"3487\" data-end=\"3618\">We are committed to protecting customer data and not sharing it with any third party except when necessary (such as shipping and payment companies), in compliance with Saudi regulations. <\/p>\n<h2 data-start=\"3625\" data-end=\"3650\"><strong data-start=\"3628\" data-end=\"3650\">Terms Modifications<\/strong><\/h2>\n<p data-start=\"3651\" data-end=\"3738\">The company reserves the right to modify terms and conditions at any time, with changes effective immediately upon website publication. <\/p>\n<h2 data-start=\"3745\" data-end=\"3763\"><strong data-start=\"3748\" data-end=\"3763\">Contact<\/strong><\/h2>\n<p data-start=\"3764\" data-end=\"3957\">For inquiries:<br data-start=\"3776\" data-end=\"3779\"><strong data-start=\"3779\" data-end=\"3799\">Phone\/WhatsApp:<\/strong> <a href=\"tel:0508512515\">0508512515<\/a><br data-start=\"3810\" data-end=\"3813\"><strong data-start=\"3813\" data-end=\"3835\">Email:<\/strong> <a href=\"mailto:Info@kuzumeat.com\">Info@kuzumeat.com<\/a><br data-start=\"3868\" data-end=\"3871\"><strong data-start=\"3871\" data-end=\"3883\">Address:<\/strong> <a href=\"https:\/\/maps.app.goo.gl\/N72xjUbj9T4MrZrm9?g_st=awb\" target=\"_blank\" rel=\"noopener\">Othman Bin Affan Street, Al Jameyeen District, Dammam<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn about Kuzu Meat&#8217;s website usage policy, ordering and payment regulations, shipping, and customer rights and obligations. We are committed to providing a safe shopping experience in compliance with Saudi regulations.   <\/p>\n","protected":false},"author":1,"featured_media":2550,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7215","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/pages\/7215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/comments?post=7215"}],"version-history":[{"count":0,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/pages\/7215\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/media\/2550"}],"wp:attachment":[{"href":"https:\/\/kuzu-meat.com\/en\/wp-json\/wp\/v2\/media?parent=7215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}