Welcome to Kuzu Meat, a trademark owned by Zahrat Al Mayadeen Trading Company, specializing in importing, supplying, and distributing fresh, chilled, and frozen halal meat according to the highest quality standards.
Your use of our website and services indicates your complete agreement to the terms and conditions outlined below. Please read these terms carefully before completing any order.
Definitions
- Store/Website: Kuzu Meat online platform.
- Customer/User: Any person who visits the website or purchases products.
- Products: All fresh, chilled, frozen, and processed meat products displayed on the store.
- Kuzu Meat Company: Zahrat Al Mayadeen Trading Company, registered in Saudi Arabia.
Website Usage
- Users must use the website legally in compliance with Saudi Arabian regulations.
- Reselling or exploiting any part of the website or its content without written permission from the company is prohibited.
- The company reserves the right to stop, suspend, or modify any part of the website without prior notice.
Products and Prices
- Product images are based on actual photography, and the final appearance may vary due to the nature of meat products.
- Prices are in Saudi Riyal SAR and include VAT (if applicable).
- The company reserves the right to modify prices or discontinue products at any time without notice.
Order Placement
- Orders are processed throughout the day subject to product availability.
- When completing an order, customers must provide accurate information: name, mobile, city, address…
- The company is not responsible for any delivery delays or failures resulting from incorrect information.
Checkout
We provide several secure payment methods approved within the Kingdom, including:
HyperPay – Tap – PayTabs – Moyasar – STC Pay
- Payment is secured and encrypted according to PCI-DSS standards.
- In case of payment failure, the order must be resubmitted or contact support.
Shipping and Delivery
- Delivery is available within approved cities according to Kuzu Meat store policy.
- For fresh and chilled meat, appropriate delivery mechanisms are provided to maintain quality.
- Delivery time depends on the city, order status, and product availability.
- Shipping fees are displayed to the customer before completing payment.
Cancellation Policy
- Customers can cancel orders before the preparation phase.
- Orders cannot be canceled after preparation or shipping due to the perishable nature of food products.
Return and Exchange Policy
Due to the nature of products (fresh, chilled, and frozen meat), orders cannot be returned or exchanged after receipt, except in the following cases:
- Receipt of non-conforming product.
- Product damage or spoilage upon receipt.
- Missing or incorrect products received.
Issues must be reported within two hours of order receipt with supporting photos, and the case will be handled immediately.
Quality and Health
At Kuzu Meat, we are committed to providing high-quality halal meat, selected from reliable sources and processed according to the highest health standards, based on official company records and franchise system.
All products are handled in an environment and through processes that maintain food hygiene and safety.
Responsibility
- The company is not responsible for any product misuse after delivery.
- The company is not responsible for delays caused by shipping companies or force majeure.
- Order delivery to the customer or their representative constitutes order completion.
Intellectual Property
All visual identity elements of Kuzu Meat including:
Logo – Colors – Fonts – Content – Images – Designs
are owned by Zahrat Al Mayadeen Trading Company and may not be used without official permission.
Privacy and Data Protection
We are committed to protecting customer data and not sharing it with any third party except when necessary (such as shipping and payment companies), in compliance with Saudi regulations.
Terms Modifications
The company reserves the right to modify terms and conditions at any time, with changes effective immediately upon website publication.
Contact
For inquiries:
Phone/WhatsApp: 0508512515
Email: Info@kuzumeat.com
Address: Othman Bin Affan Street, Al Jameyeen District, Dammam