Frequently Asked Questions

Everything you need to know about Kuzu Meat.
Where does Kuzu Meat's meat come from?

We import and supply halal meat from the best production countries around the world, such as Australia, New Zealand, Pakistan , Georgia, Romania, Sudan, Ethiopia, Nigeria and Brazil: Australia, New Zealand, Pakistan, Georgia, Romania, Sudan, Ethiopia, Nigeria and Brazil.
All meat is slaughtered in certified official slaughterhouses with full health supervision to ensure quality, cleanliness and freshness.

Yes, all our products are 100% halal and undergo legitimate slaughter procedures and approved regulatory standards in Saudi Arabia.

We provide all types:

  • Fresh meat

  • Chilled meat

  • Frozen meat
    while observing the correct temperatures during supply and delivery.

Delivery is done via refrigerated vehicles to ensure product quality is maintained.

Meat is transported via refrigerated trucks according to the highest food safety standards, with temperature monitoring to ensure the product arrives with the same quality and tenderness.

Yes, we allow customers to request custom cutting (grilling – cooking – trays – whole pieces), and the order is executed by a specialized team.

Delivery is currently available in:

  • The entire Eastern Province: Dammam – Khobar – Jubail – Al-Ahsa
  • When the Riyadh branch opens, delivery will be available throughout the Riyadh region, God willing.

Delivery usually takes place within 24 hours within the same city, and the duration may vary depending on order volume or product type.

We provide reliable Saudi payment methods:

  • Mada
  • STC Pay
  • Apple Pay
  • Credit cards

Yes, the order can be canceled or modified before the product is prepared.
If the product has been cut or prepared, it cannot be canceled in order to maintain food quality and safety.

We are fully committed to customer satisfaction.
If there is a defect or problem with the order, please contact customer service immediately, and the product will be replaced or the amount refunded depending on the case.

  • Storage in the refrigerator (0–4 degrees) for 24–48 hours.
  • Storage in the freezer (-18) for long-term use.
  • It’s preferable to separate pieces into small bags for easier use.

Yes, offers are updated regularly on the Offers page, and you can subscribe to the mailing list to get the latest discounts.

Yes, we have a specialized department for supplying meat to restaurants, cafes, catering companies, and hotels with wholesale prices and ongoing discounts.

Contact form on the website

Yes – Zahra Al Mayadeen offers a complete franchise system that includes training, operation, support, and supply of raw materials.
Details are on the franchise page.

Do you have another question?

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Fill out the form and we’ll get back to you as soon as possible.

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